modasphere Order & Shipping Policy

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Welcome to modasphere. We are committed to getting your grocery and kitchen essentials to you safely and on time. The information below explains exactly how we handle orders and shipments, so you know what to expect at every stage—from the moment you check out to the moment your package arrives.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: We process and dispatch these orders within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST (Monday through Friday) are generally handled the same business day. Orders received after 2:00 PM EST, or on weekends, are processed on the next business day.
• Perishable Goods Handling: Temperature-sensitive and perishable products are packaged with specialized cold-chain insulation and shipped Monday through Thursday only, so they are not held in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown clearly at checkout before you complete your purchase. All amounts are listed in USD.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00)	Automatically applied to standard orders over $50.00.
Expedited Shipping	2–3 business days	$14.99	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order has left our facility. Slight delays may occur during peak holiday periods or severe weather events.

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International Shipping

modasphere ships to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International shipments may be subject to import duties, value-added taxes (VAT), or customs handling fees charged when the package reaches the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

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Order Tracking & Delivery Confirmation

After your order ships, we will send you an automated shipping confirmation email with a direct tracking link and carrier details.

If your tracking number has not arrived, or tracking shows no updates within 3 business days of your order confirmation, please contact our support team and include your order number.

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Order Modifications & Address Changes

We begin processing orders shortly after they are placed so we can dispatch them quickly.

• To change your shipping address or modify your order, please contact us within 1 hour of placing it at [email protected].
• We will make every effort to honor change requests, but once an order has been transferred to the shipping carrier, the shipping address can no longer be modified.

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Damaged, Lost, or Compromised Shipments

We stand behind every delivery:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged because of shipping delays, notify us within 48 hours of delivery and include photos. We will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but you have not received it, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: modasphere
• Customer Support Email: [email protected]
• Customer Support Phone: 18126048620
• Physical Business Address: 8310 E. 170th St., KANSAS CITY, MO 64102, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST